Privacy Policy

Introduction

This Privacy Policy governs the collection, use, and disclosure of personal information by Rama, an online casino brand operating in Canada, regulated by the Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario for the online platform, and the Ontario Lottery and Gaming Corporation (OLG) for the land-based resort. Rama is committed to protecting the privacy of its users and ensuring that their personal data is handled in accordance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant gambling regulations.

Data Collection

To provide our services effectively, Rama collects various types of personal information from users. The types of data we may collect include:

• Registration Data: Information provided during account creation, including name, date of birth, address, phone number, and email address.
• Payment Details: Information related to financial transactions, including credit card numbers, banking information, and transaction history.
• Technical Logs: Data automatically collected through the use of our online platform, including IP addresses, browser types, device information, and cookies.

Purpose of Data Usage

Rama utilizes the collected data for several key purposes, including but not limited to:

• Account Management: To create and maintain user accounts, process transactions, and provide customer support.
• Marketing Communication: To send promotional materials, newsletters, and updates about our services, ensuring users have the option to opt-out of such communications.
• Anti-Fraud Checks: To monitor and prevent fraudulent activities and ensure the integrity of our gaming platform.
• Anti-Money Laundering (AML) Compliance: To adhere to legal obligations regarding the prevention of money laundering and the financing of terrorism.
• Know Your Customer (KYC) Procedures: To verify the identity of users in compliance with regulatory requirements and ensure responsible gaming practices.

Data Sharing

Rama may share personal information with third parties in specific circumstances, such as:

• Disclosure to Payment Providers: To facilitate payment processing and secure transactions.
• Verification Partners: To verify identity and conduct necessary background checks as part of KYC and AML compliance.
• Regulatory Authorities: To comply with applicable laws and regulations, including sharing information with AGCO, iGaming Ontario, and other relevant entities as required.

User Rights

Users have certain rights concerning their personal data, which include:

• Right to Access: Users may request access to the personal information we hold about them.
• Right to Deletion: Users can request that their personal data be deleted, subject to legal obligations that may require retention of certain information.
• Right to Restrict Processing: Users may request restrictions on the processing of their personal data in specific circumstances.

Users can exercise these rights by contacting the support team through the appropriate channels.

Cookie Policy

Rama uses cookies to enhance user experience and improve platform functionality. Cookies are small text files stored on the user’s device when visiting our website. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our online platform, enabling users to navigate the site and use its features.
• Analytical Cookies: These cookies help us understand how users interact with our platform, allowing us to analyze performance and improve our services.

Users can manage their cookie preferences through their browser settings. However, disabling cookies may affect the functionality and performance of the platform.

Data Security

Rama employs a range of technical and organizational measures to protect personal data from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure server hosting. Regular audits and assessments are conducted to ensure compliance with data protection standards.

Data Retention

Rama retains personal information only as long as necessary to fulfill the purposes for which it was collected, including compliance with legal obligations. Once the retention period expires, personal data will be securely deleted or anonymized.

Changes to the Privacy Policy

Rama reserves the right to update or modify this Privacy Policy at any time. Users will be notified of significant changes through the website or via email. Continued use of the platform following such changes constitutes acceptance of the revised policy.

Contact Information

For questions or concerns regarding this Privacy Policy, users may contact the support team through the designated channels. We are committed to addressing any inquiries related to personal data and privacy.

Conclusion

Rama values the trust of its users and is committed to protecting their personal information. By adhering to this Privacy Policy, we ensure compliance with applicable laws and regulations while promoting a safe and responsible gaming environment. Users are encouraged to review this policy regularly to stay informed about our data practices.